Last updated: November 12, 2026
Orders are processed within 1-3 business days after payment is confirmed. You will receive an order confirmation email when your order is placed, and a shipping update once it leaves our warehouse. Business days exclude weekends and public holidays.
Delivery times are estimates and are not guaranteed. Customs clearance, weather, holidays, or remote locations may cause delays beyond our control.
Standard shipping is free on orders over $29. For orders below this amount, the shipping fee is calculated at checkout based on the destination and package weight. Express shipping charges are displayed before you pay.
We ship to most countries and regions worldwide. Some remote areas may have longer delivery times or may not be supported; available shipping options and destinations are shown at checkout.
International orders may be subject to import duties, customs fees, or taxes levied by the destination country. These charges are the buyer's responsibility. We are not responsible for delays caused by customs inspection or holding.
Once your order is dispatched, a tracking number will be sent to your email. You can also view your order status in your account on the My Orders page.
You are responsible for providing a correct and complete shipping address. If a package cannot be delivered because the address is incomplete or incorrect and is returned to us, a reshipment fee may apply before the order is sent again.
If a package is returned as undeliverable, we will contact you using the email on your order. Depending on the situation, we may arrange a reshipment (subject to an additional shipping fee) or issue a refund for the returned goods, excluding the original shipping cost.
For questions about a shipment, email support@jianjistore.com with your order number, and we will look up the delivery status for you.